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| GENERAL |
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What does a "5 Day Contract" mean? |
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The space is available 24 hours a day, Monday to
Friday, excluding bank holidays. |
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What does a "7 Day Contract" mean? |
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The space is available 24 hours a day, Monday to
Sunday, including bank holidays. |
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I have forgotten my landlord / tenant details? |
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Please login to the "My Park Let" area and you can
access all relevant details. Alternatively please e-mail
info@parklet.co.uk for further assistance. |
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I have forgotten "My Park Let" login details? |
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Please e-mail info@parklet.co.uk for further assistance. |
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| TENANT |
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Do I have to arrive / leave my space within any particular time frames? |
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No. The parking space is yours to use 24 hours a
day and you can come and go as you please, except in unusual cases where
specific conditions are added to a contract. |
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How do I cancel my contract? |
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Notice of cancellation must be given in writing to info@parklet.co.uk. Upon receipt of your notice, we will reply advising of your cancellation date, being the last day you can use the space. The notice period required is detailed within your Lease Agreement.
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How do I pay? |
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The first month's rental fee and deposit can be paid using all major debit cards and credit cards. Thereafter you must set up a regular payment method from month's 2 onwards. Direct Debit is our preferred collection method, and does not attract any transaction fees.
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How will you know if it is me who is parking in the space? |
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If it is required we will issue you with a uniquely referenced parking permit, which must be clearly displayed in your windscreen. At the beginning of the contract we may also request your vehicle registration number for identification purposes.
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What if I lose my parking permit? |
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Unfortunately if you lose your parking permit there
will be a £5.00 replacement charge. Please e-mail info@parklet.co.uk quoting
your reference number and we will send you a replacement. |
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Can I have a receipt please? |
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Please e-mail info@parklet.co.uk and our customer
service team will be able to produce your receipt. |
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What are the current charges that my Lease Agreement makes reference to? |
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Month 1 / Single payment for fixed period
| Debit Card: | Free |
| Credit Card: | 5% |
| Online Transfer: | £5.00 |
| Cheque: | £7.50 |
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Month 2 Onwards
| Direct Debit: | Free |
| Debit Card: | £1.50 |
| Credit Card: | 5% |
| Online Transfer: | £5.00 |
| Cheque: | £7.50 |
| Non Automated (Manual): | Additional £5.00 |
| Late Payment: | £10.00 |
| Eviction (due to breach of contract): | £25.00 |
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How do I reclaim my deposit? |
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Simply log into the My Park Let area of the website, after your contract has cancelled, and follow the link labelled "reclaim deposit". We will then approach the Landlord to ensure they are happy for us to release your deposit, and assuming they are, do so immediately.
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| LANDLORD |
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Who decides what the monthly rental income will be? |
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Our commission is a percentage of the rental income
we achieve for you, and therefore we market your space to achieve as high a fee
as possible. However in all circumstances, you are asked to agree to this
figure before any contract is made with a tenant. |
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How much commission does Park Let Ltd charge? |
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15% (+ VAT) of the gross monthly rental fee. Also
for the first month only we charge an additional £25 (+ VAT) admin fee. |
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How do I cancel my contract? |
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Notice of cancellation must be given in writing to info@parklet.co.uk. Upon receipt of your notice, we will reply advising of your cancellation date, being the last day the Tenant can use the space. The notice period required is detailed within your Lease Agreement.
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Do I have to pay tax on this extra income? |
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We are aware of certain tax breaks associated with
rental income procured through the letting of part of a residential home, but
we suggest you speak with your accountant. |
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What measures are in place to protect me from any risks associated in renting
out a space? |
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The terms and conditions have been professionally constructed to protect you. For example; a) The tenants contract states that he/she leaves their vehicle at their own risk (as per a normal car park), b) The tenant is held liable for any damage they may cause to your property c) We ensure that the tenant signs that they hold a valid third party motor insurance certificate – so that they have the funds available in the unlikely event of (b). |
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Can I have an Invoice please? |
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Please e-mail info@parklet.co.uk and our customer
service team will be able to produce your invoices. |
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What if as a one off, I need the space to be free e.g. taking delivery of large
goods? |
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You will have the tenant’s contact details for you
to discuss your requirements with them directly. In most cases we find that the
landlord simply offers to pay the local “Pay & Display” charges as an
alternative for the day or two they require the space to be free. |
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What happens if the tenant doesn’t pay and continues to park in my space? |
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It is Park Let Ltd’s responsibility to collect the
money from the tenant and pay you the landlord. In the event of non-payment the
tenant will be immediately issued with a cancellation notice with you the
landlord being advised of the situation. If in the unlikely event that the
tenant continues to park in your space this will be an illegal act and we will
assist you in taking further action i.e. notifying local police authorities,
utilising local wheel clamp operators. |
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